Privacy
Last updated 12 November 2026
When you book, your details go to the venue you booked with and to nobody else. GetSeated doesn't sell them, doesn't use them for advertising, and never sends you marketing of its own. There are no tracking cookies.
Who is responsible for your details
The venue you book with (the restaurant, barber, salon or clinic) decides what your booking details are used for. In data protection terms it is the controller. GetSeated provides the booking system and handles your details for the venue, on its instructions, as its processor.
For business owners who log in to GetSeated, GetSeated is the controller of their login and billing details (see "Business owners" below).
What is collected when you book
- Your name, and a mobile number, an email address, or both.
- The date and time, and how many people or which service and staff member.
- Anything you write in the notes box. Only write what the venue needs. If you mention an allergy or a health matter, that is your choice, and it is shown to the venue so it can look after you.
- Whether you ticked the box for news and offers from the venue, and when.
- Whether the booking was kept, changed, cancelled or missed.
- A record of each message sent about the booking: what kind, to which number or address, and whether it arrived.
GetSeated takes no payment from guests, so no card details are collected. Your IP address is held in memory for a few minutes to stop bots flooding the booking form. It is not saved with your booking.
What it is used for
- To make your booking and let you change or cancel it. This is needed to arrange what you asked for.
- To send your confirmation, one reminder, and a message if the booking changes or is cancelled, by email, text or WhatsApp.
- To show the venue who is coming and its history with you, including missed bookings. A venue may stop taking online bookings from someone who repeatedly doesn't turn up. This is the venue's legitimate interest in running its diary.
- To send you news and offers from the venue, only if you ticked that box. That is your consent, and you can withdraw it at any time by telling the venue.
Who sees it
The venue you booked with. One venue never sees another venue's customers.
These companies help run GetSeated and handle details only as far as their job needs:
- Railway: runs the website and the database, in the Netherlands.
- Cloudflare: stores the nightly backups, in the EU, and where a venue's form shows a "verify you are human" box, runs that check.
- Zoho: sends the emails, from its EU data centre.
- Twilio: sends the text messages.
- Meta (WhatsApp): only for venues that send booking messages from their own WhatsApp number.
- Stripe: takes the monthly payment from businesses. It never receives guests' details.
Some of these companies are based in the United States. Where details leave the European Economic Area, they do so under safeguards approved by the EU (the EU–US Data Privacy Framework or standard contractual clauses).
Your details are never sold and never shared for advertising.
How long it is kept
- Your bookings stay in the venue's diary and customer list for as long as the venue uses GetSeated, so it can see who its regulars are.
- The venue can delete your details at any time, and will if you ask, unless it has a legal reason to keep them. Your past bookings then stay in its totals with no name, phone number, email or notes attached.
- Backups are kept for 30 days, so deleted details are gone from those within 30 days.
- When a venue stops using GetSeated, it can take its customer list with it, and its data is deleted from GetSeated.
Your rights
You can ask for a copy of your details, to have them corrected or deleted, to object to how they are used, or to stop marketing. Ask the venue you booked with: it holds your booking and can act on it directly.
If you are unhappy with how a request was handled, you can complain to the Data Protection Commission at dataprotection.ie.
Cookies
Guests making a booking get no cookies from GetSeated. Business owners get one cookie when they log in, which keeps them logged in and does nothing else. There are no analytics or advertising trackers. Where the "verify you are human" box is shown, Cloudflare may store what it needs to tell people from bots.
Business owners
If you run a business on GetSeated, GetSeated keeps your login email, a scrambled (hashed) copy of your password, your business details and settings, and the status of your subscription. Card payments are handled by Stripe: GetSeated never sees or stores your card number. These are kept while your account is open. The terms set out how GetSeated handles your customers' details for you.
Changes
If this page changes in a way that matters, the date at the top changes and businesses on GetSeated are told by email.